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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 6 Join Date: Apr 2008 | Change format of staff replies -
22-05-2008, 07:20 AM
I have set the option Send Complete History in Staff Replies to Yes in my AdminCP which quotes all of the staff replies in a ticket, however i would like the change two things about it. First of all, i would like to reverse the order that the quotes are in. So that the most recent reply is at the top (much like an email thread between two people) I would also like to include all of my clients replies in the quoting. Basically, i want to make my ticket replies look similar to that of an email message between two users. Can anyone tell me what i have to change, even if its some files, to get this working? Thanks in advance  |
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(#2)
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| New Member Posts: 19 Join Date: Jul 2008 Location: South Africa |
14-07-2008, 07:25 AM
Hi Seamus Any progress on this one? I'd like the same functionality. Cheers robhob |
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