Change Status on Staff Reply

MobileNow · **Change Status on Staff Reply -** 31-08-2008, 01:41 PM

Hi All,
I just purchased Kayako and I'm very impressed with it. Currently I have Kayako set up so that when a customer replies to a ticket, that the ticket automatically gets assigned a status of "Customer has Replied". What I am also wanting to do is set it up so that when a staff member replies, the status gets automcatically changed to "Awaiting Response from Customer".

Is there any way to make it automatically change the status when a staff member replies?

MobileNow · 31-08-2008, 02:06 PM

I've found the option that let's individual users decide how they're going to handle tickets (StaffCP / Default Ticket Status When Replying). Is there any way to make these options global and not changable by staff members?

craigbrass · 31-08-2008, 02:14 PM

Not currently, no.

MobileNow · 31-08-2008, 02:30 PM

Thanks Craig. Wow! You must live on these forums!

Thanks a ton for the help.
-Tony

craigbrass · 31-08-2008, 04:14 PM

Lol, my signature says as much!

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MobileNow Offline Member Posts: 45 Join Date: Aug 2008	31-08-2008, 02:06 PM I've found the option that let's individual users decide how they're going to handle tickets (StaffCP / Default Ticket Status When Replying). Is there any way to make these options global and not changable by staff members?

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	31-08-2008, 02:14 PM Not currently, no. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

MobileNow Offline Member Posts: 45 Join Date: Aug 2008	31-08-2008, 02:30 PM Thanks Craig. Wow! You must live on these forums! Thanks a ton for the help. -Tony

craigbrass Offline Senior Member Posts: 7,517 Join Date: Jun 2005 Location: Cumbria, UK	31-08-2008, 04:14 PM Lol, my signature says as much! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako