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(#1)
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| New Member Posts: 7 Join Date: May 2009 | Change the ticket priority levels? -
11-05-2009, 04:37 PM
Hello, By default Kayako has 6 ticket priority levels: low, medium, high, urgent, critical and emergency. I'm wondering if there's a way to change/remove some of these levels? I'd like it to possibly be low, medium, high and then emergency - but cannot see a way to change this. Any help would be appreciated  Thanks, Tristan |
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(#2)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
11-05-2009, 04:42 PM
Hi Tristan, Admin CP -> Tickets -> Manage Priorities - should be what you are looking for! -------------------------------------------------------------------
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(#3)
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| New Member Posts: 7 Join Date: May 2009 |
11-05-2009, 04:46 PM
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