Client interface-less Kayako

web24open · **Client interface-less Kayako -** 02-07-2008, 01:50 AM

Hello,

I want to use Kayako just to organize my staff without any download/news/knowledgebase.

How can I completely disable the client interface? I don't want client to have the option to login to the client and see tickets and other options (news, downloads etc).

The only way to access support is using his email client.

Thank you

craigbrass · 02-07-2008, 08:08 AM

I think just removing the index.php would work in the root directory.

**Jamie Edwards** · 02-07-2008, 05:09 PM

Or, if you didn't want to modify the application at all you could simply add a .htaccess file to your root directory that denies all access to any files within that directory (however, maky sure it is not a recursive denial - i.e. you can still access your /staff/, /admin/, /includes/ folders etc.).

web24open · 04-07-2008, 09:54 AM

hello,

the problem is not that. the problem is that auto respond system gives the client a link to access its ticket.

craigbrass · 04-07-2008, 10:08 AM

Oh. Just remove the link. Admin CP -> Templates -> Manage Templates -> Tickets and edit the ones starting with email_

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web24open Offline New Member Posts: 4 Join Date: Jul 2008	Client interface-less Kayako - 02-07-2008, 01:50 AM Hello, I want to use Kayako just to organize my staff without any download/news/knowledgebase. How can I completely disable the client interface? I don't want client to have the option to login to the client and see tickets and other options (news, downloads etc). The only way to access support is using his email client. Thank you

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	02-07-2008, 08:08 AM I think just removing the index.php would work in the root directory. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

web24open Offline New Member Posts: 4 Join Date: Jul 2008	04-07-2008, 09:54 AM hello, the problem is not that. the problem is that auto respond system gives the client a link to access its ticket.

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	04-07-2008, 10:08 AM Oh. Just remove the link. Admin CP -> Templates -> Manage Templates -> Tickets and edit the ones starting with email_ Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger