clientexec and Loginshare

dipp02 · **clientexec and Loginshare -** 25-08-2008, 04:06 PM

i recently upgraded both systems (clientexec and kayako supportsuite)

but now my client user names from clientexec does not work on the kayako system.

Any ideas why?

Thanks in advance

supportskins · 25-08-2008, 04:37 PM

What is the error you are receiving?

craigbrass · 25-08-2008, 04:44 PM

I developed this LoginShare but no longer have access to ClientExec builds to confirm it still works.

I have PMed you my email address. If you could provide me with a database dump / export of your users table in ClientExec and also provide me with a sample username and password that you have confirmed you can login to the frontend of ClientExec with, I will take a look and update the LoginShare if needed.

dipp02 · 25-08-2008, 04:48 PM

Quote:

Originally Posted by supportskins

What is the error you are receiving?

no error.

it just says invaild user/pass in the support center...

craigbrass · 25-08-2008, 04:53 PM

That error likely means the authentication isn't working properly so I will need to make sure they haven't changed their password storing method (AGAIN, might I add!).

In response to your PM, yes, just grab it from phpMyAdmin. Go into the users table and hit export. Select to GZip it to make it a smaller file.

Also, could you please let me know which version of ClientExec you are using?

dipp02 · 25-08-2008, 05:10 PM

ok i will do that ... the newest version 3.14

craigbrass · 25-08-2008, 05:17 PM

Ok. That is fine. Just wanted to make sure I am updating it to the latest version.

Anyway, I'll investigate as soon as I receive the database dump.

dipp02 · 25-08-2008, 05:31 PM

Quote:

Originally Posted by craigbrass

Ok. That is fine. Just wanted to make sure I am updating it to the latest version.

Anyway, I'll investigate as soon as I receive the database dump.

ok i am doing it now.. was in the middle of something.

emailing it shortly.

thanks craigbrass

craigbrass · 25-08-2008, 06:37 PM

Got it. I'll get back to you in the next few days.

dipp02 · 25-08-2008, 06:58 PM

Quote:

Originally Posted by craigbrass

Got it. I'll get back to you in the next few days.

Sounds good i really appreciate it.

craigbrass · 26-08-2008, 12:23 PM

I have some bad news for you. The new hashing is MySQL's PASSWORD() function which doesn't have a PHP generation method. Because of this, a LoginShare cannot be created for the latest version.

John Haugeland · 26-08-2008, 04:57 PM

So why not just call the hash in a mysql query and parse the result?

dipp02 · 27-08-2008, 05:40 AM

so if this doesnt work anymore what can i do?

craigbrass · 27-08-2008, 06:11 AM

I have received the information I have requested from you and am working on it.

dipp02 · 27-08-2008, 08:19 PM

Quote:

Originally Posted by craigbrass

I have received the information I have requested from you and am working on it.

Thank You, just let me know how it goes.

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dipp02 Offline Member Posts: 42 Join Date: Jan 2008	clientexec and Loginshare - 25-08-2008, 04:06 PM i recently upgraded both systems (clientexec and kayako supportsuite) but now my client user names from clientexec does not work on the kayako system. Any ideas why? Thanks in advance

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	25-08-2008, 04:37 PM What is the error you are receiving? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

dipp02 Offline Member Posts: 42 Join Date: Jan 2008	25-08-2008, 05:10 PM ok i will do that ... the newest version 3.14

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 05:17 PM Ok. That is fine. Just wanted to make sure I am updating it to the latest version. Anyway, I'll investigate as soon as I receive the database dump. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 06:37 PM Got it. I'll get back to you in the next few days. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

John Haugeland Offline Member Posts: 1,223 Join Date: Dec 2007 Location: Boise, Idaho	26-08-2008, 04:57 PM So why not just call the hash in a mysql query and parse the result? John used to be a Kayako developer

dipp02 Offline Member Posts: 42 Join Date: Jan 2008	27-08-2008, 05:40 AM so if this doesnt work anymore what can i do?

craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	27-08-2008, 06:11 AM I have received the information I have requested from you and am working on it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako