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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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| Member  Posts: 92 Join Date: Sep 2005 Location: Earth Most Of The Time SupportSuite Owned License |  clost ticket on staff reply via email -
08-05-2008, 03:15 PM
Hi When have the option set as a staff member to close the ticket when the staff replies. This works if the staff replies through the support center, but if they reply via email it does not close the ticket. Is this a bug or are we doing something wrong here? |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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