cPanel and Kayako

[dipp02]

Hi,

I am in the process of obtaining an owned license.

I would like to know if it is possible for users/clients to login into the support center with their cpanel login information so they wouldn’t have to sign up for both parts of the site. (support center, cpanel)


if it is possible how would i go about doing this? is there a step by step guide or a thread on it?

Thanks in advance,
Dan

[craigbrass]

There isn't currently a LoginShare for it but I am sure you could create one for it.

[dipp02]

Originally Posted by craigbrass

There isn't currently a LoginShare for it but I am sure you could create one for it.

i see.

Now, would this be hard? How do you create one?

Alsom What LoginShares are there currently?

[Digital Mayhem]

currently there are the following


SupportSuite Login Routine
ModernBill
ModernBill v5
vBulletin
X-Cart
Microsoft Active Directory/LDAP
Microsoft Active Directory/LDAP (SSL)
Advanced Webhost Billing System (AWBS)
osCommerce
Invision Power Board
PHPBB
IONO License Manager
Plexum
PHPAudit v2
WHM.AutoPilot v3 Billing
Ticker Purchaser
Simple Machines Forum
MyBB
XMB
Clientexec
H-Sphere XML-API
Joomla CMS
PHPProBid
CubeCart
CS-Cart
FSRevolution
Viper Cart

[dipp02]

Originally Posted by Digital Mayham

currently there are the following


SupportSuite Login Routine
ModernBill
ModernBill v5
vBulletin
X-Cart
Microsoft Active Directory/LDAP
Microsoft Active Directory/LDAP (SSL)
Advanced Webhost Billing System (AWBS)
osCommerce
Invision Power Board
PHPBB
IONO License Manager
Plexum
PHPAudit v2
WHM.AutoPilot v3 Billing
Ticker Purchaser
Simple Machines Forum
MyBB
XMB
Clientexec
H-Sphere XML-API
Joomla CMS
PHPProBid
CubeCart
CS-Cart
FSRevolution
Viper Cart

I am using clientexec with cpanel/WHM. maybe i could use that one....

If i wanted to create my own for cpanel, how would i go about doing that? i know basic php if that matters...

Thanks for all your help

[craigbrass]

You would need to look where a user list is stored. I *think* it is databased somewhere but would be best to ask on the cPanel forums. After that, its just a case of getting a LoginShare to connect to it and authenticate the user.

[dipp02]

i am trying to setup cleintexec with kayako.

what host do i enter? the main host (Host Com) or the host were i have clientexec installed(Host Com

[Digital Mayhem]

is your supportsuite and clientexec installed on the same server if so try setting the host too: localhost if that doesn't work try 127.0.0.1 if those two don't work then you will need to enter the IP/Domain of the clientexec location.

[dipp02]

Originally Posted by Digital Mayham

is your supportsuite and clientexec installed on the same server if so try setting the host too: localhost if that doesn't work try 127.0.0.1 if those two don't work then you will need to enter the IP/Domain of the clientexec location.

ok yeah localhost...

now do i have to edit the config file for clientexec? i thought i read that somewhere...


and what table prefix do i use?

Thanks


Also what does emailing piping exactly do? i read that its the automatic pushing of an email by the server...

Why would i want to use that?

also which way of sending email is best? the sendmail or pop3?

Thanks again for all the help.

[craigbrass]

Take a look at Setting up a LoginShare

The prefix should be the prefix you used for ClientExec database.

[dipp02]

Originally Posted by craigbrass

Take a look at Setting up a LoginShare

The prefix should be the prefix you used for ClientExec database.

Awesome!

Thank you very much!

Also when editing header and foot do i need to keep the if statements in there??

Thanks again

[craigbrass]

You don't need to do anything with the header and footer templates to get this working.