Creating Contacts Upon first Ticket?

[Brent]

Is there a way to have the system generate a contact each time a person sends in a support ticket?

Thus - customer sends in a Ticket
Contact is created
We or they can edit that contact info

If so:

Can we add fields to that contact page to track support items like licenses or serial numbers etc...

And will the contact field then be both:
searchable by staff
Able to track all future tickets under that contact


Any help would be appreciated.

[Brent]

So i assume this is not an option?

[Jamie Edwards]

There is always a way - but this time unfortunately with code modification - not out of the box. I'm sure it will become easier to make such modifications once the API is finished (i.e. you could call a createContact() functions just after a ticket receipt with a little guidance).