 |
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member  Posts: 197 Join Date: Jan 2008 | Creating a NEW ticket, and send to multiple recipients -
03-04-2008, 10:35 AM
After speaking with a Kayako rep on the live chat, it boiled down to 3 options: 1) Send the new email ticket, as normal, limited to 3 recipients based on to "User E-mail Address", "CC", and "BCC" options. This is not a good solution as I can only send to 3 addresses, and only 2 of those will see eachothers email address in the headers given the use of BCC 2) Create the ticket using "User E-mail Address", "CC" options, and then use the Mass Mail option to send the ticket contentsto the other parties. This is a cubmorsome and labour intensive option. 3) This is closest option. Create the ticket, and EDIT the ticket to add 3rd party recipients. However this option does not give a "recipients" popup screen. Is there another method that I am missing? If not then I think a new Feature Request would be that the "3rd Party Recipients" option is copied into the "New Ticket" window at the time of creating a ticket, such that you could then have as many recipients as you like. |
| |  |
|
(#3)
|
| Member  Posts: 75 Join Date: Apr 2008 |
23-04-2008, 01:17 PM
|
| | |
|
(#4)
|
| Member Posts: 197 Join Date: Jan 2008 |
23-04-2008, 02:14 PM
Quote:
| |
| | |
|
(#5)
|
| Member  Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada |
23-04-2008, 02:39 PM
although this may seem obvious, there should be a note telling people to use commas to separate entries. |
| | |
|
(#7)
|
| Member Posts: 75 Join Date: Apr 2008 |
23-04-2008, 04:06 PM
Quote:
Also I wonder why support was not able to guide GoneShootin when he was chatting live. | |
| | |
|
(#8)
|
| Senior Member  Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
23-04-2008, 11:55 PM
Such minor details should be added somewhere for the clients to refer. Not everyone visits the Kayako forums. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| recipients, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Creating a ticket using BBC user email | ecornet | SupportSuite, eSupport and LiveResponse | 1 | 19-03-2008 07:44 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 09:53 PM |
| eSupport v2.2 RC1 Available in Members Area | Varun Shoor | Technical Chat | 1 | 17-05-2004 02:28 PM |
Linear Mode
