Custom field computer names

jon.s · **Custom field computer names -** 05-03-2009, 01:19 AM

I would like to store computer information for each contact. Contacts could have one or more computer. Is it possible to accomplish this one-to-many relationship (contact-to-computers) through custom groups and custom fields?

supportskins · 05-03-2009, 08:40 AM

Can you please explain this in a little more detail?

jon.s · **explaination -** 05-03-2009, 11:43 AM

Hi Supportskins,

So each user who sends a support a ticket to me has a computer. Some users have more than one computer. I would like to be able to store users computer information (RAM, CPU, model, etc..) in Kayako. I would also like to be able to see a list of all computers that any one particular use has and have the ability to click the name of the computer and then bring up all the details of that particular computer.

Please let me know if this helps clear things up.

Thanks,

jon.s · 06-03-2009, 02:06 PM

Is it possible to pull database from an external MySQL DB on the same server? This way I could create a link using custom fields, but use my own MySQL DB to pull the detail information?

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jon.s Offline New Member Posts: 5 Join Date: Mar 2009	Custom field computer names - 05-03-2009, 01:19 AM I would like to store computer information for each contact. Contacts could have one or more computer. Is it possible to accomplish this one-to-many relationship (contact-to-computers) through custom groups and custom fields?

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	05-03-2009, 08:40 AM Can you please explain this in a little more detail? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

jon.s Offline New Member Posts: 5 Join Date: Mar 2009	06-03-2009, 02:06 PM Is it possible to pull database from an external MySQL DB on the same server? This way I could create a link using custom fields, but use my own MySQL DB to pull the detail information?