 |
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 12 Join Date: Apr 2008 | Custom field disply order -
08-05-2008, 03:15 PM
I have figured out how to use custom fields but I would like to populate them in between the standard fields in Support Suite. For example in Staff Ticket Creation I would like to have my custom fields for Instituion name and ID appear after the default "New Ticket" and before "Comments" groups. IS there anyway to do that, or can someone tell me how to modify the "New Ticket" part to add these two fields. Ideally I would love a drop down list that pulls info from the contacts and auto populates but that maybe a pipe dream at this point. But I do need to associate the caller with their institution on this screen. Thanks Terry |
| |  |
|
(#2)
|
| Member  Posts: 1,284 Join Date: Apr 2007 Location: Toronto Canada |
08-05-2008, 03:30 PM
|
| | |
|
| Tags |
| custom, disply |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Custom Field Type "Custom" HTML code example. | networkops | Developers & Code | 6 | 03-07-2008 02:26 AM |
| Hide Custom Field? | mopa | How do I? | 2 | 14-02-2008 03:17 PM |
| Custom field entries left over from 2.3.5 -> v3 | Mikie | SupportSuite, eSupport and LiveResponse | 3 | 24-07-2007 11:10 AM |
| Custom Field Doesn't Work!! | caitlyntw | SupportSuite, eSupport and LiveResponse | 9 | 06-04-2007 05:16 PM |
| Merging Custom Fields in ViewTicket of Staff | Mick | SupportSuite, eSupport and LiveResponse | 0 | 21-09-2006 04:48 PM |
Linear Mode
