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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| Member Posts: 34 Join Date: Nov 2006 | Custom Fields - how to input just lines of Text? -
21-02-2007, 11:30 PM
Custom Fields >> Field Description = nothing shows up?!  ------------------------------------------- Linux 2.6.9, PHP 4.3.9, Zend 3.2.2 Kayako eSupport 3.10.02-stable (Owned) Mail Parser: POP3 w/ Cron Joomla 1.0.13 (LoginShare only) |
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(#2)
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| Member Posts: 34 Join Date: Nov 2006 |
03-03-2007, 11:29 PM
Anyone know how to get Field Descriptions to work in 3.10.00? Thanks! ------------------------------------------- Linux 2.6.9, PHP 4.3.9, Zend 3.2.2 Kayako eSupport 3.10.02-stable (Owned) Mail Parser: POP3 w/ Cron Joomla 1.0.13 (LoginShare only) |
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(#3)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
03-03-2007, 11:33 PM
Did you restore the custom fields related templates after you upgraded your helpdesk? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#4)
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| Member Posts: 34 Join Date: Nov 2006 |
03-03-2007, 11:38 PM
Hi SupportSkins, Sorry, this is the first time I've upgraded. I don't know what that means. Do you mean goto Templates >> Tickets? I am now seeing a RED icon that says, "Upgrade Revert Required" -- is that what you mean? P.S. Is there an Upgrade guide somewhere? I've been doing a lot of populating manually, and I'm sure I'm missing like 5-easy steps!  Thanks ------------------------------------------- Linux 2.6.9, PHP 4.3.9, Zend 3.2.2 Kayako eSupport 3.10.02-stable (Owned) Mail Parser: POP3 w/ Cron Joomla 1.0.13 (LoginShare only) |
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(#5)
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| Member Posts: 34 Join Date: Nov 2006 |
04-03-2007, 12:01 AM
Ok, I found it: Templates >> Restore Templates. This is pretty cool and I totally know why this feature is used - Kayako has thought of everything! But where is the Upgrade Guide? Since this is my 1st upgrade, it's been painful, but I'm sure my 2nd will be easy. Thanks ------------------------------------------- Linux 2.6.9, PHP 4.3.9, Zend 3.2.2 Kayako eSupport 3.10.02-stable (Owned) Mail Parser: POP3 w/ Cron Joomla 1.0.13 (LoginShare only) |
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(#6)
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| Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
04-03-2007, 07:56 AM
A detailed upgrade guide can be found in the manual at -- http://manual.kayako.net/. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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| Tags |
| custom, input, lines |
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