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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 1 Join Date: Apr 2008 | Default Custom Field Group? -
09-04-2008, 04:02 PM
Is it possible to assign a default custom field group to say, tickets? We're using custom fields to help integrate our system with Kayako, but having to click edit, assign the group, click edit again, and then fill in the custom field(s) for that ticket is a little time consuming. Are there any other ways of associating tickets with custom fields (via email parser, default settings, etc) other than what I described above? |
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(#2)
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| Senior Member  Posts: 3,679 Join Date: Aug 2006 Location: Mumbai, India |
09-04-2008, 09:31 PM
I do not think this is currently possible. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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