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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 4 Join Date: May 2007 Location: Poland |  deleting custom fields while viewing a ticket -
25-07-2007, 11:40 AM
Does anyone know how to disable this function? Or if it can't be done through settings maybe I should make some changes in templates? |
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(#2)
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| Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK |
25-07-2007, 12:20 PM
Are we talking about when users view a ticket they have already submitted? If so are you wanting to stop them editing these fields after they have submitted the ticket? Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| New Member Posts: 4 Join Date: May 2007 Location: Poland |
25-07-2007, 12:36 PM
I'm talking about viewing a ticket in staff CP, you can delete and never know that there was a custom filed when user is viewing a ticket it can be blocked to edit each custom field - so this one is ok |
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