Different 'LiveResponse' icons for different users

[pscs]

We charge for technical support, so I'd like to have a LiveResponse icon for MOST users which has 'Sales questions', 'Pre-sales Enquiries' etc on it, but NOT 'Technical Support'.

Then, I want some people to be able to get all the departments INCLUDING 'Technical Support'

I'm quite happy using my own PHP to decide which departments a user can access if I have to.

I could do it with two icons, by making the 'Technical Support' department private, and having one icon with 'departmentid=0' for the public departments and one with 'departmentid=n' for the Technical Support department, but I'd really like to have just one icon covering both sets of options.

Any ideas?

[pscs]

In case anyone is interested, I've done this by (a) having my website create a cookie if the user is allowed to access tech support by chat, (b) creating two 'Technical Support' departments, one (id=5) which has no staff in it, and one (id=6) which has the tech support staff in and (c) changing the Live Support -> departmentstatuscombo template to

<select name="departmentid" class="departmentselect">
<{foreach key=key value=item from=$onlinedepartments}>
<{if $_TPL[COOKIE][TechChatAllowed] == 1 or $item[departmentid] != 6}>
<option value='<{$item[departmentid]}>' style='background:#D5FFD5;color:#333333'><{$item[title]}> - <{$language[online]}></option>
<{/if}>
<{/foreach}>
<{foreach key=key value=item from=$offlinedepartments}>
<{if $_TPL[COOKIE][TechChatAllowed] != 1 or $item[departmentid] != 5}>
<{if $_TPL[COOKIE][TechChatAllowed] == 1 or $item[departmentid] != 6}>
<option value='<{$item[departmentid]}>' style='background:#EDEDED;color:#666666'><{$item[title]}> - <{$language[offline]}></option>
<{/if}>
<{/if}>
<{/foreach}>
</select>

This hides the 'real' tech support department if the cookie isn't there, and shows a 'dummy' tech support department which is always 'offline'.

It's not foolproof, but it does pretty much what we want.