disable in client are ticket status change

disenioweb · **disable in client are ticket status change -** 04-08-2007, 01:17 PM

Hello:

Is there any way, in admin area to disable, where the customer is viewing a ticket via web, not allow him to change the status and priority ?

Thanks

**Jamie Edwards** · 04-08-2007, 01:51 PM

Under Users in the staff control panel, edit the Registered user group and disallow them from changing the ticket properties, as shown below.

disenioweb · 04-08-2007, 01:55 PM

Very thanks Jamie

Gabriel

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disenioweb Offline Member Posts: 209 Join Date: Apr 2004	disable in client are ticket status change - 04-08-2007, 01:17 PM Hello: Is there any way, in admin area to disable, where the customer is viewing a ticket via web, not allow him to change the status and priority ? Thanks -

disenioweb Offline Member Posts: 209 Join Date: Apr 2004	04-08-2007, 01:55 PM Very thanks Jamie Gabriel -