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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| Member Posts: 201 Join Date: Apr 2004 | disable in client are ticket status change -
04-08-2007, 02:17 PM
Hello: Is there any way, in admin area to disable, where the customer is viewing a ticket via web, not allow him to change the status and priority ? Thanks |
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(#2)
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| Operations Manager  Posts: 5,412 Join Date: Jan 2006 Location: United Kingdom |
04-08-2007, 02:51 PM
Under Users in the staff control panel, edit the Registered user group and disallow them from changing the ticket properties, as shown below.  -------------------------------------------------------------------
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(#3)
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| Member Posts: 201 Join Date: Apr 2004 |
04-08-2007, 02:55 PM
Very thanks Jamie  Gabriel |
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| client, disable, status, ticket |
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