disable deletion of Tickets

PeteV · _____________________ PeteV eSupport hosted 3.11.01

How can I disable the deletion of Tickets?

In Admin CP > Groups, I disabled Delete Tickets.

However, I still get

* Tickets > [some Ticket] > Options > Ban & Delete / Delete
* Tickets > [some Ticket list] > Mass Action > Options > Ban & Delete

Am I missing something, or is this a bug?

supportskins · 15-09-2007, 08:34 AM

You need to edit the Staff User group permissions under:
Admin CP > Staff > Manage Teams > Staff > Edit > Tickets > Can Delete Ticket

Change Yes to No. That should do.

PeteV · 15-09-2007, 01:16 PM

Thanks!

That is exactly what I did (I said 'Groups' but I meant 'Teams' - sorry). But I still get the abovementioned Delete functions.

craigbrass · 15-09-2007, 01:31 PM

Tried actually clicking the delete button though?

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PeteV Offline Member Posts: 203 Join Date: Jul 2007	disable deletion of Tickets - 14-09-2007, 11:17 PM How can I disable the deletion of Tickets? In Admin CP > Groups, I disabled Delete Tickets. However, I still get * Tickets > [some Ticket] > Options > Ban & Delete / Delete * Tickets > [some Ticket list] > Mass Action > Options > Ban & Delete Am I missing something, or is this a bug? _____________________ PeteV eSupport hosted 3.11.01

PeteV Offline Member Posts: 203 Join Date: Jul 2007	15-09-2007, 01:16 PM Thanks! That is exactly what I did (I said 'Groups' but I meant 'Teams' - sorry). But I still get the abovementioned Delete functions. _____________________ PeteV eSupport hosted 3.11.01

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	15-09-2007, 01:31 PM Tried actually clicking the delete button though? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger