Disable email responses?

tooltrainer · **Disable email responses? -** 29-10-2007, 11:22 PM

I could swear I saw something about this, but now I can't find it.

Is there a way to disable people from responding to tickets via email, and force them to use the desk instead?

It's just too unwieldy having some things in the desk, and others in emails.

Thanks!

Jonathan

supportskins · 29-10-2007, 11:44 PM

You can add a Mail Parser rule to avoid this under:
Admin CP > Mail Parser > Insert New Rule

Criteria as:
Designation Email: youremail@domain.com
Pre Parse
Reply To E-mail - Reply not added, please login to the Client Support Center to add your reply
Ignore E-mail - Yes
Do not send autoresponder message - Yes
Do Not Process Ticket Alert Rules - Yes
Do not parse as ticket reply - Yes

HTH

tooltrainer · 30-10-2007, 01:29 AM

Thanks SupportSkins! You rock.

Jonathan

tooltrainer · 30-10-2007, 01:32 AM

Shoot... the emails still get through to me anyway. I'm guessing because I have my domain set as a catch-all. Can I not have Kayako intercept emails only designated to that address, before the catch-all rules take over??

Jonathan

supportskins · 30-10-2007, 12:22 PM

All emails get through?

tooltrainer · 31-10-2007, 11:17 PM

Yeah all emails. My domain is set to act as a catch-all, so ANYTHING@mydomain.com will get to me. I'm guessing it's intercepting the email and delivering it.

Any suggestions?

Jonathan

supportskins · 01-11-2007, 12:48 PM

If you temporarily disable catch-all rules, then does it work?

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tooltrainer Offline New Member Posts: 7 Join Date: Oct 2007	Disable email responses? - 29-10-2007, 11:22 PM I could swear I saw something about this, but now I can't find it. Is there a way to disable people from responding to tickets via email, and force them to use the desk instead? It's just too unwieldy having some things in the desk, and others in emails. Thanks! Jonathan

tooltrainer Offline New Member Posts: 7 Join Date: Oct 2007	30-10-2007, 01:29 AM Thanks SupportSkins! You rock. Jonathan

tooltrainer Offline New Member Posts: 7 Join Date: Oct 2007	30-10-2007, 01:32 AM Shoot... the emails still get through to me anyway. I'm guessing because I have my domain set as a catch-all. Can I not have Kayako intercept emails only designated to that address, before the catch-all rules take over?? Jonathan

supportskins Offline Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India	30-10-2007, 12:22 PM All emails get through? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tooltrainer Offline New Member Posts: 7 Join Date: Oct 2007	31-10-2007, 11:17 PM Yeah all emails. My domain is set to act as a catch-all, so ANYTHING@mydomain.com will get to me. I'm guessing it's intercepting the email and delivering it. Any suggestions? Jonathan

supportskins Offline Senior Member Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India	01-11-2007, 12:48 PM If you temporarily disable catch-all rules, then does it work? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/