Display only overdue tickets

ronniead · **Display only overdue tickets -** 16-01-2008, 03:11 AM

Hi,

How do I display JUST overdue tickets?

Thanks

craigbrass · 16-01-2008, 09:24 AM

Staff CP -> Tickets -> Filters -> Insert Feature

You can then add the criteria as open tickets and due time as less than 0.

ronniead · **Due Time looks like a "Date Field" -** 16-01-2008, 12:01 PM

Hi,

I tried that, but the "Due Time" field does not let me put in a numerical value, only a date.

craigbrass · 16-01-2008, 01:14 PM

Darn, that is for a different purpose. I don't think it is possible currently then.

Have posted http://forums.kayako.com/f63/overdue...-filter-15204/ as a feature request for consideration for a future version.

ronniead · 16-01-2008, 01:22 PM

Hmm. Shame. What's the best way to sort the tickets so that the most important ones are answered first? The most important ones for me are:

1. tickets which have not a reply from a staff member. Ordered in a descening way.

i can sort the tickets by Due date, but it doesn't sort them properly when it comes to overdue tickets

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ronniead Offline New Member Posts: 17 Join Date: Nov 2007	Display only overdue tickets - 16-01-2008, 03:11 AM Hi, How do I display JUST overdue tickets? Thanks

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	16-01-2008, 09:24 AM Staff CP -> Tickets -> Filters -> Insert Feature You can then add the criteria as open tickets and due time as less than 0. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ronniead Offline New Member Posts: 17 Join Date: Nov 2007	Due Time looks like a "Date Field" - 16-01-2008, 12:01 PM Hi, I tried that, but the "Due Time" field does not let me put in a numerical value, only a date.

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	16-01-2008, 01:14 PM Darn, that is for a different purpose. I don't think it is possible currently then. Have posted http://forums.kayako.com/f63/overdue...-filter-15204/ as a feature request for consideration for a future version. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ronniead Offline New Member Posts: 17 Join Date: Nov 2007	16-01-2008, 01:22 PM Hmm. Shame. What's the best way to sort the tickets so that the most important ones are answered first? The most important ones for me are: 1. tickets which have not a reply from a staff member. Ordered in a descening way. i can sort the tickets by Due date, but it doesn't sort them properly when it comes to overdue tickets