Displaying online/offline logo on a https page?

[nezzy]

Hi,

I am using the button code to display online and offline logo.

This works fine on http pages however on https pages it throws an error of secure/nonsecure content.

Upon investigating kayako is referencing the online/offline gif via http://path to gif/ instead of https on a secure page.

How do I get kayako to reference it as a https?

Thanks

Paul

[craigbrass]

Admin CP -> Templates -> Manage Templates -> Live Support -> chatimage

You can hard code the URLs here.

[nezzy]

Hi Craig,

Thanks for your reply that has sorted the image https problem.

Although the secure/non secure content warning still remains.

I can see for some reason it is also referencing the following although not displaying them on the page!

http://www.pacwebhosting.com/sdesk/t...pportsuite.gif

and http://www.pacwebhosting.com/sdesk/t...ault/space.gif

Any ideas where that may be?

Thanks

Paul

*EDIT - I think it must be referenced in the js somewhere

[supportskins]

The only way to fix this issue is that you host your helpdesk on a secured location as well.

[nezzy]

Originally Posted by supportskins

The only way to fix this issue is that you host your helpdesk on a secured location as well.

Hi,

It is on our own server and the domain works fine with its SSL certificate it is not a hosted kayako solution.

Thanks

Paul

*EDIT - I am trying to use the html button for live help on SSL secured pages on my website for example https://www.pacwebhosting.com/pacweb...p?a=add&pid=29 However the first problem was that the URL for the image used for the online offline was referenced in the javascript that the button uses as http://

Craigbrass then pointed me in the right direction and I managed to sort that out.

However the javascript then references 2 images it does not even display! one is the support suite logo and the other is a space.gif as it is within the javascript I can not alter it which is a shame as they are referenced as http:// :-(

What I am now going to do is just make the whole kayako run on https:// for the time being.

Thanks

Paul

[oderland]

Running into the same problem here - why is the javascript even referencing those two images that it doesn't show?

Any update on this guys? (except having to run supportsuite on https)

[craigbrass]

Post by Jared (B00MER) at http://forums.kayako.com/f119/system...sl-pages-4612/ may help you.