Is "Do Not Process Ticket Alert Rules" working for anyone?

PeteV · _____________________ PeteV eSupport hosted 3.11.01

Admin CP > Mail Parser > Manage Rules / Insert New Rule > Pre Parse > Do Not Process Ticket Alert Rules (Staff e-mail or SMS alert rules will not be processed.) Yes/No.

The criterion is [Subject] [Contains] [SPAM]

so that when our e-mail filter detects SPAM (and add the text "SPAM" to the Subject line, eSupport quietly moved the message to a "Deleted" folder and does not issue Autoresponder Messages and Alerts.

However, we receive Alerts, no matter what. We are using the setting "Yes".

He criterion seems to be fine, because if we use it for a Post Parse Rule, we get the desired results.

Is our hosted version of eSupport not working properly, is this a bug, or are we not doing this correctly?

**Jamie Edwards** · 28-08-2007, 01:27 AM

Hi Pete,

What version are you running?

EDIT: I can confirm this for 3.11.01 http://bugs.kayako.com/index.php?cmd=view&id=276

PeteV · 28-08-2007, 03:44 AM

Thanks, Jamie!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Outgoing ticket responses suddenly stopped working!	Doug I.	How do I?	3	17-08-2007 06:34 PM
Alert for New Ticket and/or Ticket Modification	dremeda	How do I?	9	19-05-2007 09:56 PM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM

PeteV Offline Member Posts: 203 Join Date: Jul 2007	28-08-2007, 03:44 AM Thanks, Jamie! _____________________ PeteV eSupport hosted 3.11.01