Downloads not working correctly when using Departments

[gbrown100]

Hi,

I installed eSupport on Suse and all was workign OK. I am creating departments, in this instance lets say dept = client.

I browse to http://mydomain.co.uk/support/?group=client

Now - I have created under downloads the following subcategories:

Client (Given only Client template access and removed default)
Email (Under client, only client template allowed)
Troubleshooting (All templates allowed)

I uploaded a file to the client\email category

From my link above I click on downloads and am presented with the correct folders Client and Troubleshooting. If I click on Client I get Page cannot be displayed, if I click on troubleshooting then I can see OK.Clicking on the link to the recently uploaded files allows me to download the file in the client\email subcategory - I just cannot browse the categories.

Now the killer, if I allow the default template access to the Client and Client\Email categories then I can browse them just fine. I guess this means that my original ?group=client is not being passed to those categories correctly.

Please can someone tell me if this is a bug?

Thanks

Graham

[supportskins]

We have used download for template groups for our clients in v3.20.02 and it works absolutely fine. Seems more like a configuration issue then anything else. You might want to contact Kayako Support from - https://members.kayako.net. They shall look into the issue and post you an update.

[gbrown100]

I am running that version also, I'll have to raise a ticket.

Thanks

Graham

[supportskins]

That would be the best thing to do. Please note, Kayako does not provide support on weekends.

[gbrown100]

Hey - it fixed itself lol. Rebooted the box and all was OK.

[supportskins]

Wierd but good to know the issue is fixed.