E-mail not being send, where is some form of logfile?

Joppe · **E-mail not being send, where is some form of logfile? -** 07-03-2008, 04:14 PM

Hi there,

I am having issues with e-mail occasionally not being send when replying to tickets.

I made sure to check the Send E-mail option when replying through SupportSuite.

The e-mail have not been trapped by a spam filter.

I also have issues with e-mail reception when using the CC: mail option through the E-mail option.

What I am missing is any record either in the Audit or History that mail is being send out. The ticket post list also doesn't mention what mail is send or attempted (cc mail information is lost altogether).

Perhaps I overlook some feature or log file somewhere but this unpreditable e-mail delivery is making the product useless. Also the lack of any e-mail record is a miss.

Jo Sundman · **Sent Mail Log File -** 28-05-2008, 08:06 AM

I agree - I would also like to see a log file of all Outgoing mail from the system - with all the basic information of date/time sent, from address, to address. Like a reverse Parser Log.

Is there an official way of requesting this as a feature ?

craigbrass · 09:48 AM

Oh yes, I would definitely like to see this. Will add feature request.

Submitted. E-Mail Log

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Jo Sundman Offline New Member Posts: 4 Join Date: May 2008	Sent Mail Log File - 28-05-2008, 08:06 AM I agree - I would also like to see a log file of all Outgoing mail from the system - with all the basic information of date/time sent, from address, to address. Like a reverse Parser Log. Is there an official way of requesting this as a feature ?

craigbrass Offline Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	28-05-2008, 09:43 AM Oh yes, I would definitely like to see this. Will add feature request. Submitted. E-Mail Log Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger Last edited by Jamie Edwards; 28-05-2008 at 09:48 AM.