E-mail Queue - Registration Required

[NC Software]

Can someone please explain this setting:

Registration Required?
If enabled, only registered users will be able to create tickets/bugs/replies under this e-mail queue.

I want to prevent e-mails from being sent in directly and if this does occur, the system should reply that they need to register on the help desk to submit an issue. Two years ago I reported this wasn't working properly, i.e. if you require registration and an e-mail is sent in, it goes into never land, i.e. the user things we get the e-mail and we never reply to the issue because a ticket is not created.

Please educate me on the use of this feature. Again, my object is to prevent all incoming e-mails and drive everyone to use the support center so we can avoid all issues with spam, force people to enter the custom fields, etc.

Thank you.

[Siora]

What you need to do is create a parser rule such that "if reply = false" you ignore the email and send an autoresponder.

This is how I've set it up and it works perfectly.

[Jamie Edwards]

Originally Posted by Siora

What you need to do is create a parser rule such that "if reply = false" you ignore the email and send an autoresponder.

This is how I've set it up and it works perfectly.

This setting prevents users from raising tickets via an e-mail address, but once raised via the support centre then allows the user to follow up by e-mail. Also, you can add an autoresponder telling the user they must use your site to raise the ticket (if they attempt to do so by e-mail).

[richm]

I have mine set this way (so we don't get spam tickets)

In my experience, I haven't had to create any catch-all rules, enabling this setting rejects any email (with the message below) if they send to support@ourdomain.com.

So basically what I see is, if anyone sends an email to support@ without a registered email address they get the message below.

If a client with a registered email address sends to support@, it opens a ticket new ticket, or if in reply to an existing, creates a new post to the existing ticket.



Subject: Registration Required: Unable to create Ticket

Body:
Your ticket has not been accepted into the system. Only registered accounts are permitted to submit tickets. Please contact your Product Analyst or Customer Support regarding registration. Once registered, you can submit issues via the following URL: https://support.ourdomain.com/

We are sorry for any inconvenience this may have caused.


HTH,

Rich

[jnet]

Originally Posted by richm

I have mine set this way (so we don't get spam tickets)

In my experience, I haven't had to create any catch-all rules, enabling this setting rejects any email (with the message below) if they send to support@ourdomain.com.

So basically what I see is, if anyone sends an email to support@ without a registered email address they get the message below.

If a client with a registered email address sends to support@, it opens a ticket new ticket, or if in reply to an existing, creates a new post to the existing ticket.



Subject: Registration Required: Unable to create Ticket

Body:
Your ticket has not been accepted into the system. Only registered accounts are permitted to submit tickets. Please contact your Product Analyst or Customer Support regarding registration. Once registered, you can submit issues via the following URL: https://support.ourdomain.com/

We are sorry for any inconvenience this may have caused.


HTH,

Rich

OK how to do it the way you are doing?
I am brain dead please explain

[PeteV]

Perhaps I am missing something, but it seems that two issues are being confused here:

1) a non-registered user trying to create a new Ticket by e-mail (that is, the setting that Neill was asking about)

2) not being able for anyone to create new Tickets by e-mail (that is, the Mail Parser Rule that Mehul suggested)

That is, #1 does not prevent already registered users from creating new Tickets by e-mail.

[jnet]

I want registered users can create ticket by email
but non registered users get an auto response telling them they need to register.

can any body put it in a simple way what I should do?

[sherlockrn]

Greetings!

I'd like to achieve almost the same as Jnet, except I don't want to respond to emails from non registered people/addresses. (Our support service is available to a certain party)

I have my email queue working fine, except for ticket is generated from any incoming email with "Registration Required? = yes" applied.

Any help would be appreciated, i'm stuck with this one.

Peter