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Dynadata Offline
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Edit flags - 08-04-2008, 10:25 AM

Hi,

Can I edit the default flags somewhere?
They have now the name "Red flag", "Orange flag", ect.

I would like to change this text to something else. Is that possible?
   
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ecornet Offline
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08-04-2008, 02:53 PM

is it under modules/functions_ticketmain.php?

PHP Code:
 $flagtext = array(FLAG_PURPLE => $_SWIFT["language"]["purpleflag"], FLAG_ORANGE => $_SWIFT["language"]["orangeflag"], FLAG_GREEN => $_SWIFT["language"]["greenflag"], FLAG_YELLOW => $_SWIFT["language"]["yellowflag"], FLAG_RED => $_SWIFT["language"]["redflag"], FLAG_BLUE => $_SWIFT["language"]["blueflag"]); 
im not a php guy.. so i don't really know, but this seems familiar for some reason
   
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Matthew Offline
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08-04-2008, 03:40 PM

Open /locale/en-us/staff_tickets.php and search for "flag". You'll soon find what you're looking for.


Matthew Arciniega
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Dynadata Offline
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08-04-2008, 03:43 PM

Thanks! To bad it can't be changed within the staff or admin panel.
   
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