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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 2 Join Date: Mar 2008 | Editing the created date of a news item -
28-03-2008, 08:27 PM
Is it possible to edit the created date of a news item, and if so how? Thanks, Ian |
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(#2)
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| Member  Posts: 159 Join Date: Feb 2008 |
28-03-2008, 08:30 PM
The only way I can see is through the database. under the SWNEWS table there are two fields called dateline and editeddateline. But I have no idea if this would murder your access... so unless you are familiar with SQL i would probably just leave it alone |
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(#3)
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| New Member Posts: 2 Join Date: Mar 2008 |
31-03-2008, 08:32 AM
Hi I found those fields and editing them does change the dates; it's just a real pain to do that way. A slight oversight by Kayako to not allow this on something like news in my opinion. Regards, Ian |
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