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pulpfriction Offline
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Posts: 16
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Editing email_autoresponder - 30-09-2007, 07:01 PM

Hoping someone can help with this. I am wanting to remove the line...

You can check the status of or reply to this Ticket online at: http://puregolfhelp.com/support/

...from emails that are sent out after a new ticket is submitted. Is anyone able to re-code the code below that will acheive this?

I've tried a few things, but the email falls over.

Thanks in advance.

------------------------------------------------


<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewti cket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews& newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>

<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[arsubject]}><{$ticket[subject]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}>

<{$language[arsubfooter]}><{$swiftpath}>




<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid =<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

<{/foreach}>

<{/if}>
<{$language[arfooter]}>

<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>
   
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  (#2) Old
craigbrass Offline
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Posts: 5,712
Join Date: Jun 2005
Location: Cumbria, UK
30-09-2007, 07:43 PM

It is the two <{$language[arsubfooter]}> ones you need to remove.

Best thing to do when you are after finding something is search for it in Admin CP -> Languages -> Search Phrases and search for the text. It will give you the name which you can then search for in the template.


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  (#3) Old
pulpfriction Offline
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Posts: 16
Join Date: Mar 2007
30-09-2007, 07:53 PM

Thanks Craig, appreciate the help.
   
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  (#4) Old
craigbrass Offline
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Location: Cumbria, UK
30-09-2007, 08:14 PM

Your welcome.


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