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| Member Posts: 37 Join Date: Oct 2008 Location: Doncaster | Email -
06-10-2008, 02:06 PM
Hi My network environment is Windows 2003 R2 with Exchange 2003. Customer base - about 100 internal users (AD domain) and 2000 external users (non-AD). I currently have a hosted trial and am looking to purchase eSupport for hosting on our own domain. I have been trying to get the email side of eSupport working using piping. We don't use POP3 as Exchange deals with our email (mail.ourdomain.com) and cannot find anything about how to set this up. I have read that eSupport needs to be on the same server as Exchange (which I presume is why it doesn't work with the hosted trial) - but I intend keeping my Exchange server seperate and having applications (helpdesk, backup etc). I have also read that it doesn't work well with with Outlook. I am not an Exchange guru and find this area a little confusing, so my question is: Is there an easy to follow step by step guide for setting this up? Thanks Tony |
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