email address piped mail was sent to?

[MattM]

i setup mail to be piped in and the tickets are working great.. only thing is it's setup on a catchall and that is then setup in esupport.. but is there anyway to keep or lookup the address the email was to sent?

this collects a ton of different emails, and from what i can tell unless i setup rules for every single one and then filter them in some way i can't figure out what they were sent to?

any easy way to just keep or lookup what it was originally sent to when it dumps it in a department?

thanks

[craigbrass]

Do you want different addresses to be parsed to different departments. For example like :-
support@exampledomain.com -> Support
sales@exampledomain.com -> Sales
Anything Else -> General

If so, use Catch-All Rules to do this.

[MattM]

no.. i want.. the entire doman to go to support. what id like to know is once they are at support what email they did in fact email...

like blah@domain.com -> support
web@domain.com -> support

its a catchall on the domain, so tons of email come in to a bunch of stuff.. cant setup rules for everything. would just be nice to know what address they did in fact originally mail.

[craigbrass]

Oh, you could check the parser log for this but I think what you are after is to show it on the ticket which isn't possible. Feel free to suggest it on the feature requests board though.