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(#1)
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| New Member Posts: 24 Join Date: Sep 2006 | Email customer when ticket is assigned -
25-04-2008, 06:14 PM
When a ticket is assigned to a staff member, is there a way I can get the ticket system to send out an email to the customer notifiying them who the ticket has been assigned to? I know the customer can login to the site and check the status of their ticket, but it would be much easier if they didn't have to login and we could just send them and email when someone was assigned to their ticket. |
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(#2)
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| Operations Manager  Posts: 7,676 Join Date: Jan 2006 Location: England, UK |
25-04-2008, 06:20 PM
Hi Manny, This isn't possible; your staff would have to make use of predefined replies when making the ticket assignment in order to notify the customer. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 24 Join Date: Sep 2006 |
25-04-2008, 08:43 PM
What about on the site? When the customer logs into the site, is it possible to add an assigned to field? I thought it was already there but apparently it isn't.
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(#4)
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| Member Posts: 159 Join Date: Oct 2007 |
23-05-2008, 01:24 AM
I believe this would be a good feature for the customer view
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| assigned, customer, ticket |
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