 |
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 16 Join Date: Mar 2007 |  Email handling! -
08-08-2007, 06:10 PM
Hello! I'm wondering about email handling. How do i get SupportSuite to "save" all mail conversion that i have with a customer? I think that i'm doing something very wrong, all i get are mail in my outlook and nothing gets to Supportsuite... Please assist a "looser swede" /Mike |
| |  |
|
(#2)
|
| Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK |
08-08-2007, 09:39 PM
Well the way you should be working is have email piping setup for a particular email address. A client would then send in an email and it would get piped into a ticket. You would then go into the staff area and reply to the ticket. If the client replies to the ticket, it gets piped back in as a reply. Hope this helps you. Icon Headquarters - Its Elixir - Web2Messenger |
| | |
|
| Tags |
| handling |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Linear Mode
