Email Help

[westcoaster]

I have already asked this question and someone replied (thank you) with a possible solution but I am still not able to accomplish my goal. Perhaps I am missing something or doing something wrong...

I purchased E-Support. I am running it on Windows 2003 SP2, MySql, PHP, Zend etc

Here is what I am trying to do...



I would like to set it up so that when any user opens up a help desk ticket request, an email is sent to a distribution group on our Exchange server e.g. support@mydomain.com. This is to alert the help desk staff that a user has opened up a ticket. Currently only the user who opens up the ticket is receiving an email.

Thanks in advance

[craigbrass]

Take a look at Staff CP -> Tickets -> Alerts

[westcoaster]

Thanks Craig. I did just that when I received your response from my original request. I went to Staff CP- Tickets- Alerts and created an alert rule called "NS Notify" Alert type was email, public, and I checked all the boxes in hopes of it triggering any type of email upon ticket activity. I left the rest of the choices as the default.

Still the person creating the ticket is the only one to receive an email

Could this be a group or department issue?

Any ideas? Thanks in advance!