email me when a ticket has been submitted to my department?

dmad

I might be being dumb here but is there a simple way to SMTP me as a staff member) an email when a new ticket has been submitted by a user?

**Jamie Edwards** · 18-06-2008, 07:57 PM

Hi dmad,

You need to configure Ticket Alert rules. See staffcp -> Tickets -> Alerts, and the respective section in the user manual.

dmad · 18-06-2008, 08:58 PM

eeeeiiithank-you Sir!

D0ubleStakked · 19-06-2008, 03:43 PM

what triggers the Ticket alert emails to be sent? is it real-time / automatic when the ticket changes? or is it batched and uses cron?

I created a new alert and I've been changing tickets frequently, but I'm not receiving any alerts.

Is there a way to debug this feature?

Thanks!
-Brian

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Is there a way to email staff member based on department ticket was submitted.	m374llic4	How do I?	5	21-09-2007 03:25 PM
New Build: 3.10.02 STABLE	Ryan Lederman	News and Announcements	0	05-03-2007 09:53 PM
No Email Notifications when new ticket submitted.	alcheme	SupportSuite, eSupport and LiveResponse	9	06-09-2006 08:29 PM
eSupport v2.2 RC1 Available in Members Area	Varun Shoor	Technical Chat	1	17-05-2004 01:28 PM

dmad Offline New Member Posts: 23 Join Date: Jun 2008 Location: Milton Keynes, UK	email me when a ticket has been submitted to my department? - 18-06-2008, 05:52 PM I might be being dumb here but is there a simple way to SMTP me as a staff member) an email when a new ticket has been submitted by a user?

dmad Offline New Member Posts: 23 Join Date: Jun 2008 Location: Milton Keynes, UK	18-06-2008, 08:58 PM eeeeiiithank-you Sir!

D0ubleStakked Offline Member Posts: 30 Join Date: Apr 2008	19-06-2008, 03:43 PM what triggers the Ticket alert emails to be sent? is it real-time / automatic when the ticket changes? or is it batched and uses cron? I created a new alert and I've been changing tickets frequently, but I'm not receiving any alerts. Is there a way to debug this feature? Thanks! -Brian