Email notification based on priority of ticket

anur · **Email notification based on priority of ticket -** 31-03-2008, 04:22 AM

Hi,

Can someone tell me if I can set up a email rule such that:

Your help is much appreciated.
Thanks,
anu.

supportskins · 31-03-2008, 07:14 AM

This is not possible by default. You will have to edit the software source code to make this work.

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anur Offline New Member Posts: 15 Join Date: Nov 2007	Email notification based on priority of ticket - 31-03-2008, 04:22 AM Hi, Can someone tell me if I can set up a email rule such that: Email is sent out everyday notifying the user about the status of their ticket. The above email needs to be sent out only based on certain priorities. This needs to be setup only for certain usergroups not all. Your help is much appreciated. Thanks, anu.

supportskins Offline Senior Member Posts: 3,692 Join Date: Aug 2006 Location: Mumbai, India	31-03-2008, 07:14 AM This is not possible by default. You will have to edit the software source code to make this work. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/