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(#1)
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| New Member Posts: 6 Join Date: Apr 2009 | Email Parse rule to search custom field -
08-05-2009, 09:51 AM
Hi. This must be ridiculously simple, but I just cannot figure it out. I have a custom field visitors have to select before submitting a ticket. They can select A, B, C, D. Now I need to set up email parse rules, so that... IF A, THEN move ticket to a specific Department in Kayako. IF B, THEN forward ticket to specific@emailaddress.com completely ignoring kayako. How would I set that up? which field do I need to search for "A", "B" etc. in the parse rules? Or do I need to do it another way completely? thanks Michael |
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(#2)
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| Senior Member  Posts: 5,080 Join Date: Aug 2006 Location: Mumbai, India |
08-05-2009, 08:45 PM
Kayako does not have parser rules for tickets submitted from the client support interface. This is something which they plan to add for v4.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 6 Join Date: Apr 2009 |
12-05-2009, 09:49 AM
Is there any other way of getting tickets from the kayako "submit a ticket" front-end to an external email inbox? Or for that matter a kayako deparment? |
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(#4)
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| Senior Member Posts: 5,080 Join Date: Aug 2006 Location: Mumbai, India |
12-05-2009, 03:01 PM
You can use email alerts: Staff CP > Tickets > Alerts Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
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