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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 15 Join Date: Sep 2007 | email to staff -
17-09-2007, 06:22 AM
how can i setup that the email to staff will also go, when a new ticket has been assigned to the staff or any reply / post has been submitted to the ticket on which staff is working on |
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(#2)
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| Senior Member  Posts: 3,821 Join Date: Aug 2006 Location: Mumbai, India |
17-09-2007, 08:16 AM
You need to assign Email Alerts under: Staff CP > Tickets > Alerts Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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