Email templates

netaddict · **Email templates -** 31-03-2008, 02:57 AM

Hello,

Trying to setup my email templates for emails that go out to users. It seems rather complex to change them to meet my needs. Is there any doco that details what the default templates are and how to make changes to them?

Thanks,
Dylan

supportskins · 31-03-2008, 07:18 AM

Unfortunately there isnt one.

netaddict · 31-03-2008, 10:11 AM

So how do you work out how to modify them? Seems like a fault in Kayako's documentation?

craigbrass · 31-03-2008, 10:52 AM

Kayako does not provide documentation on how to modify the source code or templates. Nor do most other companies to be honest.

netaddict · 31-03-2008, 11:14 AM

Bit disappointing I must say given the templates are easily changed via the interface without needing to get into pages via ftp to change source code etc.

Dewak · **Changing email templates -** 31-03-2008, 06:42 PM

Quote:

Originally Posted by netaddict

Bit disappointing I must say given the templates are easily changed via the interface without needing to get into pages via ftp to change source code etc.

We are currently editing our email template, so far it looks like this (see attached image). Basically you need to update the following templates from the Tickets category:

email_staffreply
email_autoresponder

You just need to paste the HTML CODE and relocate the Smarty variables.

If you need assistance you can PM.

Siora · 31-03-2008, 07:36 PM

Wow thats pretty good. Are you sending your company info out with every email?

Dewak · 31-03-2008, 08:22 PM

Thanks for the good comments Mehul. The company info on the email template has the same purpose of an email signature but it has a much prettier and professional look.

Best

supportskins · 31-03-2008, 08:26 PM

Yup thats look nice! Just make sure you do not screw any of the if else tags in the templates and you should be good to go

Siora · 31-03-2008, 11:52 PM

Quote:

Originally Posted by Dewak

Thanks for the good comments Mehul. The company info on the email template has the same purpose of an email signature but it has a much prettier and professional look.

Best

Perhaps you can provide some code to help other members out

jnet · 04-04-2008, 02:09 PM

Quote:

Originally Posted by Siora

Perhaps you can provide some code to help other members out

Yes can you please help I need to modify my emails

Dewak · 04-04-2008, 04:26 PM

Our email template is not yet finished and we are still testing it. As soon as our Design department finishes it I will share bit a you a sample code.

Siora · 04-04-2008, 06:18 PM

Quote:

Originally Posted by Dewak

Our email template is not yet finished and we are still testing it. As soon as our Design department finishes it I will share bit a you a sample code.

Thanks Andres. Maybe you can create a template that we can customize/modify to suit our needs sort of like the other mods you've provided.

mkrgoede · 05-05-2008, 08:37 PM

Great job on the template and if you coud share a bit I would be very thankful!

Mike

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netaddict Offline Member Posts: 37 Join Date: Mar 2008 Location: Adelaide, Australia SupportSuite Owned License	Email templates - 31-03-2008, 02:57 AM Hello, Trying to setup my email templates for emails that go out to users. It seems rather complex to change them to meet my needs. Is there any doco that details what the default templates are and how to make changes to them? Thanks, Dylan

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	31-03-2008, 07:18 AM Unfortunately there isnt one. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

netaddict Offline Member Posts: 37 Join Date: Mar 2008 Location: Adelaide, Australia SupportSuite Owned License	31-03-2008, 10:11 AM So how do you work out how to modify them? Seems like a fault in Kayako's documentation?

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	31-03-2008, 10:52 AM Kayako does not provide documentation on how to modify the source code or templates. Nor do most other companies to be honest. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

netaddict Offline Member Posts: 37 Join Date: Mar 2008 Location: Adelaide, Australia SupportSuite Owned License	31-03-2008, 11:14 AM Bit disappointing I must say given the templates are easily changed via the interface without needing to get into pages via ftp to change source code etc.

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License	31-03-2008, 07:36 PM Wow thats pretty good. Are you sending your company info out with every email? Mehul Siora Solutions Inc. www.sioraIT.com

Dewak Offline Member Posts: 120 Join Date: Feb 2008 SupportSuite Owned License	31-03-2008, 08:22 PM Thanks for the good comments Mehul. The company info on the email template has the same purpose of an email signature but it has a much prettier and professional look. Best Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

supportskins Offline Senior Member Posts: 3,362 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License	31-03-2008, 08:26 PM Yup thats look nice! Just make sure you do not screw any of the if else tags in the templates and you should be good to go Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Dewak Offline Member Posts: 120 Join Date: Feb 2008 SupportSuite Owned License	04-04-2008, 04:26 PM Our email template is not yet finished and we are still testing it. As soon as our Design department finishes it I will share bit a you a sample code. Andres Berdugo Email & MSN: andres[at]dewak.com Skype: andres.dewak Dewak: Kayako Development, Consultancy and Support http://www.dewak.com

mkrgoede Offline New Member Posts: 2 Join Date: May 2005	05-05-2008, 08:37 PM Great job on the template and if you coud share a bit I would be very thankful! Mike