Emails containing entire thread

[murryc]

How do I setup esupport to insert the entire thread into the emails that come and go to and from the system? I hate that the users have to login to see the thread of a submitted help desk. It would be easier if the system worked like normal email, where the past communications were all included the email, in order. This way, a ticket that had been open for 30 days and included 10 communications, would include all 10 of those in the emails.

Thanks for the help!

[Jamie Edwards]

Hi Murry,

You can enable this option under the administrator cotrol panel (Settings -> Tickets). The setting is Send Complete History in Staff Replies?.

[murryc]

can setup the system so that anonymous email users cannot submit a ticket unless they are registered? If an unregistered email user sends an email to the system, it needs to send it back saying that you must register before creating a ticket. Is this possible?

[craigbrass]

For email, it isn't currently possible but it is planned.

[logicway]

Originally Posted by murryc

can setup the system so that anonymous email users cannot submit a ticket unless they are registered? If an unregistered email user sends an email to the system, it needs to send it back saying that you must register before creating a ticket. Is this possible?

Originally Posted by craigbrass

For email, it isn't currently possible but it is planned.

It is possible. Edit your Email Queue, see "Registration Required?
If enabled, only registered users will be able to create tickets/bugs/replies under this Email Queue."

[craigbrass]

Oh yea, was confusing it with him trying to do something else.