Fetching ticket replys from mail problem (Deletes all messages)

[chris.elenius]

I tried to setup the mail parser to my own e-mail address so I would get the customers replys stored in my Support Suite. I got it to fetch the replys from the mail and add them to the end of the ticket, but at the same time it deletes the message from the mail and it also imports all the other messages as "new tickets" and deletes them from the mail.

How can I get it to leave the messages in the inbox and not to import other messages than ticket replies?

My Parser Rule is:

Stop processing rules No
Criteria Is Reply Equal True
Rule type post parse
No changes
Ticket note:note

[supportskins]

This is not possible at the moment. Once Kayako fetches emails from your POP3 account it will delete it. You cannot prevent the software to do so unless you change the software source code.