 |
How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 19 Join Date: Feb 2008 | Find out how many posts/replies I have -
31-05-2008, 12:40 PM
Hi, I'd like to know if there's a way to know how many posts/replies me or a member of my staff has on the eSupport. I contacted Kayako's Helpdesk about this and they told me this is not possible, which I find hard to believe as it's one of the most basic tools in Helpdesk so you know who in your staff is working more or less (of course this isn't the only criteria for that, but it's a important one). So before I go ask for this in in the Feature Requests forum, can anyone tell me if there is a way to count the posts/replies of a staff member? And please don't tell me I can count them manually as Kayako's Support said, I have quite a few hundreds replies by now... Thanks in advance. |
| |  |
|
| Tags |
| posts or replies |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| News Add news -> Ability to assign to multiple template groups | russmichaels | Will Implement (V3) | 25 | 13-08-2008 07:58 PM |
| How do I find my uplaoded file on the server | anur | How do I? | 2 | 22-03-2008 11:18 PM |
| Find time/date of last user login | Jensen Toma | How do I? | 3 | 29-11-2007 08:56 PM |
| How do I find out my eSupport version (v2x) | tonyalexander | SupportSuite, eSupport and LiveResponse | 3 | 20-08-2007 02:57 AM |
| Do you find this troublesome.. being returned to main view, instead of where .. | snook789 | SupportSuite, eSupport and LiveResponse | 1 | 19-06-2006 03:46 PM |
Linear Mode
