| Find out how many posts/replies I have -
31-05-2008, 12:40 PM
Hi,
I'd like to know if there's a way to know how many posts/replies me or a member of my staff has on the eSupport.
I contacted Kayako's Helpdesk about this and they told me this is not possible, which I find hard to believe as it's one of the most basic tools in Helpdesk so you know who in your staff is working more or less (of course this isn't the only criteria for that, but it's a important one).
So before I go ask for this in in the Feature Requests forum, can anyone tell me if there is a way to count the posts/replies of a staff member? And please don't tell me I can count them manually as Kayako's Support said, I have quite a few hundreds replies by now...
Thanks in advance. |