Flash Tutorials

[craigbrass]

Dear Everyone,

I am quite good at making flash tutorials as I have been making them since the days when what is now Adobe Captivate was Macromedia Robodemo. Anyway, I made a sample yesterday and showed it to Jamie Edwards (Comms Manager) so I decided to finish that tutorial off and post it so here we go.

Quick Install for cPanel Control Panel Users
This is a multi-part tutorial. Click the individual links below to view each part.
- Part 1
- Part 2
- Part 3
- Part 4
- Part 5
- Part 6

Setting up a LoginShare
Click here to view the tutorial.

Taking a Backup
Click here to view the tutorial.

Optimizing or Repairing the Database
Click here to view the tutorial.

Creating a Department
Click here to view the tutorial.

Editing a Department
Click here to view the tutorial.

Deleting a Department
Click here to view the tutorial.

Creating a Team
Click here to view the tutorial.

Editing a Team
Click here to view the tutorial.

Deleting a Team
Click here to view the tutorial.

Adding a Staff Member
Click here to view the tutorial.

Editing a Staff Member
Click here to view the tutorial.

Deleting a Staff Member
Click here to view the tutorial.

Adding a News Article
Click here to view the tutorial.

Editing a News Article
Click here to view the tutorial.

Deleting a News Article
Click here to view the tutorial.

Editing a News Subscriber
Click here to view the tutorial.

Deleting a News Subscriber
Click here to view the tutorial.

Approving a News Comment
Click here to view the tutorial.

Editing a News Comment
Click here to view the tutorial.

Deleting a News Comment
Click here to view the tutorial.

Please could you suggest tutorials for me to create and I will do my best.

Best Regards,
Craig Brass

[MarcelC]

Hi Craig,

very nice job, this will surely help newcomers a lot. Something Kayako should have done ages ago

Maybe you can also create a "basic setup" tutorial for esupport and livesupport.
- adding language
- changing logo
- creating staff
- notifications staff
- creating departments
- walkthrough the settings
- mailparser
- adding knowledgebase article
- adding troubleshooter article
- adding downloads article
- adding news article

These are (in my opion) the next logical steps.

Again ... great work !

[craigbrass]

Update: Added "Setting up a LoginShare".

Thanks for the comments MarcelC! Will try my best to get all of your suggested tutorials done over the next week or so.

[craigbrass]

Update: Added "Taking a Backup".

[supportskins]

This is good stuff! Thanks for sharing.

As for the back up tutorial, at the end you should add a notice suggesting the back up feature will not work for larger databases. In that case one should take a back up using phpMyAdmin or from MySQL CLI.

[craigbrass]

Thanks for the advice supportskins. I have added a note about larger databases at the start now.

Also, Update: Added "Adding a Staff Member".

[bear]

Originally Posted by supportskins

As for the back up tutorial, at the end you should add a notice suggesting the back up feature will not work for larger databases. In that case one should take a back up using phpMyAdmin or from MySQL CLI.

Actually, phpMyAdmin has about the same limitations as the built in backup, meaning for large backups, you really should use only command line. If that's not available, you can do separate backups for various tables from phpMyAdmin.

[Jamie Edwards]

Hi Craig,

Great work and thank you very much for sharing! I will move this thread to How Do I and make it a sticky.

[Siora]

How about "How to setup up escalations"? I can't seem to get mine to work so some step by step instructions would be nice.

[craigbrass]

Sorry for the delay in more updates guys but I have been busy over the past week. Anyway, the following updates have been made :-
- Changed it to only say the user should use Command Line Interface if they have a large database as per Bear's comment.
- Added the "Creating a Department" tutorial.
- Added the "Creating a Team" tutorial.

I will try and get the rest of the suggested ones done as soon as possible.

[Brent]

Kayako should host those for you to not chew up your bandwidth... anyway to get them for internal use at our business - or do you not care about bandwidth and not plan on removing them from the server...?

[craigbrass]

I am not bothered really as that site will soon be moved to a high powered server with 2000GB of bandwidth per month. Hardly any resources will be used for my purposes in the early stages so don't mind doing this for Kayako.

Could you please link to this forum topic though rather than directly do them? Reason being is that if it becomes a problem, I can ask Kayako to host them and you won't have to update all your links.

[craigbrass]

The following have been added over the past few days :-
- Optimizing or Repairing the Database
- Editing a Department
- Deleting a Department
- Editing a Team
- Deleting a Team
- Editing a Staff Member
- Deleting a Staff Member

Will be working on more this afternoon so hopefully an even bigger update later on.

[craigbrass]

Update: The following I have done over the past few days and just found the time to upload them now :-
- Adding a News Article
- Editing a News Article
- Deleting a News Article
- Editing a News Subscriber
- Deleting a News Subscriber
- Approving a News Comment
- Editing a News Comment
- Deleting a News Comment

More staff area ones due over the next few days.

[supportskins]

This is great stuff! Keep em coming