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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.

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  (#16) Old
craigbrass Offline
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09-05-2007, 07:34 PM

Will do! Jamie has Captivate now too so he will now be making them as well as me. Hopefully in a month or so we will have tutorials for doing just about anything you can think of.


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Aaron Offline
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31-10-2007, 09:19 PM

Craig, I would love to see a tutorial on creating KB articles as xml's and then importing them into the KB.
Another one that I see a lot of people looking for is how to create / setup a satellite help desk. Just a generic, product 1, product 2... kind of thing?
I am trying to do that now, so I know it would help me!!

Thanks,

Aaron
   
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  (#18) Old
craigbrass Offline
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31-10-2007, 09:26 PM

I have a lot more created locally, just have to finish them off!

Check http://manual.kayako.net - it is described in there.


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refai Offline
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Thumbs up Great Stuff - 10-12-2007, 05:42 PM

Hi Craig ,

Great job
Any Flash tutorials for editing templates , languages ... etc. ?

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Clay Offline
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21-02-2008, 10:43 PM

Could you make one for making multiple images per page for Live Response? Thank you if you do (:


Cameron Bradford
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www.pc-fix.us

   
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  (#21) Old
craigbrass Offline
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22-02-2008, 11:03 AM

Unfortunatly I lost the newer ones I did over christmas to a virus (forgot about backing up these which were in an odd folder when formatting the hard drive). I plan to get back on top of these sometime over the next few months including one that goes over general configuration stuff when first setting up Kayako. They will be voice ones too!


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