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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.

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jrcal Offline
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Follow-Up - 20-06-2008, 11:01 PM

Hello,
We've been using the follow-up feature quite a bit at our office. There are a few people that we need to modify the follow-ups for (and remove a couple of them), and I was wondering how I could do this?


Thank you!
JR
   
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disenioweb Offline
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21-06-2008, 12:33 AM

Now, YOU CAN NOT DO THIS


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jrcal Offline
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21-06-2008, 01:23 AM

Whoa, this is really worrying me. Why on earth is there a feature like this in the stable build that cannot be reversed?

We're using this at a doctor's office. I have to have the ability to change this kind of thing. Now that I'm thinking about it, what happens if someone reschedules an appointment? What if a seminar attendee has to reschedule? We've already implemented this, so is this just going to wreak havoc?

Does anyone know if I can manually change this through phpMyAdmin for the time being?

Last edited by jrcal; 21-06-2008 at 01:27 AM.
   
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jnet Offline
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21-06-2008, 01:54 AM

Well, I sat down on my chair and thought and though ,I got a headache
It is summer. Hot I am going to get myself an Ice cream.
   
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