| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| New Member Posts: 8 Join Date: Aug 2008 | Follow-up condition: "if no reply from user in X days" -
22-06-2009, 10:02 AM
I'm wondering if I can set up a follow-up action for the ticket based on condition "if no reply from user in X days". Can this be implemented somehow?
|
| |  |
|
(#2)
|
| Senior Member  Posts: 5,242 Join Date: Aug 2006 Location: Mumbai, India |
22-06-2009, 11:59 AM
No I do not believe this is currently possible.
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/ |
| | |
|
(#3)
|
| Member  Posts: 305 Join Date: Aug 2008 Location: Connecticut, USA |
22-06-2009, 12:53 PM
Look at the autoclose feature
Prophesy Transportation Solutions, Inc. |
| | |
|
(#4)
|
| New Member Posts: 8 Join Date: Aug 2008 |
22-06-2009, 01:14 PM
thanks, Casey. I think this will help. I will be back with more questions soon  |
| | |
|
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Reply not being sent to the user as an email | paul.mcgeady | SupportSuite, eSupport and LiveResponse | 9 | 25-10-2008 05:33 PM |
| Warn user before navigating away from reply tab | chelsel | Tickets | 6 | 20-08-2008 06:11 PM |
| Post Reply. From: staff user (admin@email.com), staff user (staff@email.com) | chris.elenius | How do I? | 0 | 20-03-2008 10:22 AM |
Linear Mode
