Force a staff filter

Plutonus · **Force a staff filter -** 11-06-2008, 02:16 AM

Is it possible to force a staff member to have a filter on (so that they can't remove it), or a group?

Thanks.

Plutonus · 08:36 AM

Maybe I should try and explain what I'm trying to do... and see if there's another way.

We're wanting to offer End User Support with a helpdesk interface for our client's clients.

The only problem is they all would share a common technical support queue. What I want to do is enable it so they a staff member can only see support tickets from a certain template group, rather than department.

Possible?

Dewak · 11-06-2008, 08:27 PM

Hi let me see if I understand what you want.... your client's clients submit tickets on the Support Center and your client should be able to check the tickets of specific clients, am I right?

You can create different template groups and create different departments for each client. Then you can link the department to a specific template and set permissions for that user to only that department. This way you can have your client's clients and your client access to a single department.

Is this what you need?

Plutonus · 12-06-2008, 12:33 AM

Yes, you've got the basic idea.

I'll try and simplify it.
ClientA is my client
ClientB is my ClientA's client

I want to limit ClientA to only see ClientB's tickets in a department. But this department is shared accross all clients, as in it's not exclusive to ClientA.

I've found a way to do this using User Groups and Manager however - if anyone else is interested.

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Plutonus Offline New Member Posts: 3 Join Date: Jun 2008	Force a staff filter - 11-06-2008, 02:16 AM Is it possible to force a staff member to have a filter on (so that they can't remove it), or a group? Thanks.

Plutonus Offline New Member Posts: 3 Join Date: Jun 2008	12-06-2008, 12:33 AM Yes, you've got the basic idea. I'll try and simplify it. ClientA is my client ClientB is my ClientA's client I want to limit ClientA to only see ClientB's tickets in a department. But this department is shared accross all clients, as in it's not exclusive to ClientA. I've found a way to do this using User Groups and Manager however - if anyone else is interested.