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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 5 Join Date: Nov 2007 | Forward a new ticket to an email address -
28-11-2007, 12:46 PM
Hi, I would like to forward each incoming ticket to an email address. How do I set this up? Thx |
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(#2)
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| Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK |
28-11-2007, 12:48 PM
Use alerts. Staff CP -> Tickets -> Alerts. Icon Headquarters - Its Elixir - Web2Messenger |
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| address, forward, ticket |
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