Generic names in responses

bauhsoj · **Generic names in responses -** 23-06-2008, 03:28 AM

We need to setup the eSupport to have generic names as the person responding such as "Support" when the Support department responds or "Marketing" when the Marketing department responds. At the same time when a ticket is specifically assigned to someone then, and only then, should that staff's name be shown for the response in the ticket.

How can this be done if possible?

craigbrass · 23-06-2008, 08:18 AM

Two possible ways :-
1. Set the staff names all to Support inside the Admin CP.
2. Go through templates and replace anything where the staff name is shown (Ticket List, View Ticket, E-Mails, etc).

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craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	23-06-2008, 08:18 AM Two possible ways :- 1. Set the staff names all to Support inside the Admin CP. 2. Go through templates and replace anything where the staff name is shown (Ticket List, View Ticket, E-Mails, etc). Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger