get confirmation emails to work?

Leskie · **get confirmation emails to work? -** 09-08-2007, 02:46 PM

Example: user emails us a request. We would like the Suite to send them back a message stating we got their request.

I cannot find these settings.

craigbrass · 09-08-2007, 02:56 PM

This is automatically done. All users who submit tickets should get back an autoresponder email unless you have disabled this.

You can edit what the email contains by going Admin CP -> Templates -> Manage Templates -> Tickets -> email_autoresponder

Leskie · 09-08-2007, 03:08 PM

cool, I found it, but is there somewhere in the code that is true/false to send or not? I don't know code all that well, but after breezing it, I found nothing to set or enable.

thanks CB

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Leskie Offline New Member Posts: 25 Join Date: Aug 2007 Location: Minneapolis	get confirmation emails to work? - 09-08-2007, 02:46 PM Example: user emails us a request. We would like the Suite to send them back a message stating we got their request. I cannot find these settings.

craigbrass Online Senior Member Posts: 5,712 Join Date: Jun 2005 Location: Cumbria, UK	09-08-2007, 02:56 PM This is automatically done. All users who submit tickets should get back an autoresponder email unless you have disabled this. You can edit what the email contains by going Admin CP -> Templates -> Manage Templates -> Tickets -> email_autoresponder Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Leskie Offline New Member Posts: 25 Join Date: Aug 2007 Location: Minneapolis	09-08-2007, 03:08 PM cool, I found it, but is there somewhere in the code that is true/false to send or not? I don't know code all that well, but after breezing it, I found nothing to set or enable. thanks CB