get reply emails to send to user

[Leskie]

I cant' figure out how to get our system to email back the user once we reply in a ticket, it won't email them back for some reason.

Can anyone assist? sorry about the messages, but I'm new to this. thanks!

[craigbrass]

Hmm, after seeing this as well as your other post about the autoresponder, it would appear either that emails are not getting sent out by your system or a spam filter is grabbing them.

Go Admin CP -> Settings -> CPU Optimization & Server and tell me all the settings you have set under SMTP Settings.

Also, check to make sure the emails are not getting trapped by a spam filter on the client side.

[Leskie]

spam filter is clean.
we telnetted to our SMTP port and we got in fine.

settings:
Enable SMTP is on
server #.#.#.#
port #
Use SMTP Authentication is ON
SMTP Username: aaaaaaa
SMTP password: ######

[craigbrass]

Weird. Have you tried using the SMTP server from a desktop email program just to test it?

[Leskie]

we use outlook/exchange, it's all functioning fine.

[craigbrass]

Have you tried turning off SMTP sending (when you do this it will use PHP's Mail function) just to see if it works?

[Leskie]

just tested that now, nothing so far is working. Server guy said he logged into the system and it was working the other way.

I think I need to try restoring the settings in the code. can I just hit "restore" and it will go to default?

[craigbrass]

Yes but remember to backup your changes first so you can manually add them back in later.

[Leskie]

Hey Craig, I found out what the issue was, the default reply address that autofills must be bad, I changed it to my email (it was there already) and it worked! WTH.

anyway...I think that's my problem.

[craigbrass]

Ah, glad to hear you got it sorted in the end.

[Leskie]

for now, I'm sure I'll break something else here soon.