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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 3 Join Date: May 2008 | Getting notified by email when a new ticket is opened -
31-05-2008, 06:46 PM
Can someone maybe explain if it's possible and how to enable the feature to get notified per email when a new ticket is created. I looked everywhere in the settings, but really can't find anything. Thanks in advance, Molski |
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(#2)
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| Senior Member  Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
31-05-2008, 07:16 PM
Staff CP > Tickets > Alerts Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 3 Join Date: May 2008 |
03-06-2008, 10:06 AM
Perfect, thanks a lot! After creating an Email Rule I also discovered the SMS Alert feature which I am using also right now  Thanks, Molski |
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(#4)
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| Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India |
03-06-2008, 10:12 AM
Glad to help  Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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